Refunds and shipping

Shipping

We dispatch from our own stock. Once we have verified your payment, an order is picked, packed and handed to a courier, and moves through confirmed → processing → shipped → delivered in your account so you can follow it.

• Delivery window: typically 3 to 7 working days nationwide from confirmation.
• Address accuracy: we deliver to the name, phone and address on the order. If they are wrong, tell us before the order ships — after that we may not be able to redirect it.
• Failed delivery: if the courier cannot reach you after reasonable attempts, the parcel returns to us and we will contact you to arrange redelivery.

Cancelling an order

You can ask us to cancel any time before dispatch and we will do so at no charge. Once an order is cancelled, the stock returns to the catalogue. If any amount had been credited against that order, it is reversed — a pending amount is dropped, and an amount already paid is clawed back with an opposing ledger entry.

Faulty, damaged or wrong items

Tell us within 7 days of delivery, with your order number and photographs of the item and its packaging. If we confirm the fault or the error, we will replace the item or refund it in full, including any delivery charge, and we will arrange collection at our cost.

Change of mind

Where a returned item is unused, complete and in its original sealed packaging, we will consider a return within 7 days of delivery. Return shipping for a change of mind is yours to pay, and we cannot accept a change-of-mind return on an item that has been opened or used, on any hygiene or personal-use product, or on anything made or configured to your specification.

How refunds are paid

Approved refunds are returned by the same method you paid, to the account the payment came from, normally within 7 to 10 working days of us receiving and inspecting the item. We will confirm in writing with a reference when it is sent.

Membership fees

A membership fee buys access, not goods. Activating a plan immediately opens the training library and credits your whole task allowance, so an activated plan is non-refundable and unused time is not refunded on early closure.

Two exceptions, both about our error rather than a change of mind:

• If we take a payment in error, or take it twice, we refund it in full.
• If a payment is rejected at verification, no plan activates and nothing is owed — the transfer is returned to the sending account.

A membership fee is not a deposit and does not accrue any return, so there is nothing to "withdraw" from it. Only task rewards, referral bonuses and adjustments reach your wallet.

Effect on amounts already credited

If a membership payment is reversed, charged back, or found to have been falsely reported, the referral bonus it produced is reversed with an opposing ledger entry, even if it had already been paid into a wallet. Task rewards already earned against an activated plan are not clawed back. If a reversal leaves a negative position, we will contact the member to resolve it.

How to raise a claim

1. Send us a message with your order number.
2. Attach photographs if the item is faulty, damaged or not what you ordered.
3. We reply within one working day with next steps.

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Questions: contact us or email Freedommax.gamil.com. Support hours are Monday to Saturday, 10:00 to 19:00 (PKT).